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FAQ

COVID-19

Our customers and employees’ health and safety is the highest priority during this time. We are taking all preventive measures to limit the spread. We expect our customers to let us know in advance of an appointment if there are any concerns or positive results.

Why should I trust Anelise (Annie) Cleaning Services?

We’re proud to offer professional house cleaning services delivered by a trained and reliable team. Each member of our staff goes through our internal onboarding and training process to ensure they understand our cleaning standards, attention to detail, and commitment to customer satisfaction. Our goal is to provide consistent, high-quality service while treating every home with care, respect, and professionalism.

Getting ready for the cleaning

Don’t clean before we arrive, but do “pick up” as much as possible. This will allow us to focus more on detail and quality for you. Please note our Teams are not allowed to organize or move out of place personal items in order to avoid any inconvenience. Reminder of the items that are not included in our cleaning: Washing dishes or putting dishes away; Laundry; Folding laundry; Garage cleaning.

What is your plan cancellation policy?

We will assess a 50% fee if you cancel with less than 24 “business hours” notice. Same day cancellation will result in 100% charge of your total cleaning.

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